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Nursing Professional Group
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Emotional Intelligence For Nurses

December 1, 2016 - December 2, 2016

RM400

In any health organizations, Nurses are the closest and who are with patients the most. Nurses are the first that client comes into contact. Thus, how they interact with patients and families will leave indelible impression. How Nurses control their emotions while serving the clients is extremely important.

Knowing how to use your emotions intelligently is a powerful tool. Exploring and enhancing our emotional intelligence enables us to motivate ourselves, effectively manage stress and successfully resolve conflicts with others.

Objectives:

At the end of this workshop, participants will be able to: 

  • Identify the relationship between emotional intelligence and the Customer Service Practice
  • Assess and Identify self and clients’ behaviours, emotions and needs
  • Develop strategies on how to manage personal behaviours and emotions constructively and positively
  • Develop strategies that demonstrate empathy and understanding towards clients’ behaviours, emotions and needs
  • 5 Adapt personal behaviours and emotions to establish positive relationships with others
  • Critically discuss the application of Emotionally Intelligence on patient care

 

DETAILS

Venue:            Wisma Jururawat PJ, Selangor

Date:              1-2 December 2016

10 CPD Point

Cost:               RM400

10% Discount NPG Member

HRDF Claimable

Click here to register for this program.

Details

Start:
December 1, 2016
End:
December 2, 2016
Cost:
RM400
Website:
http://nursingprofessionalgroup.com/register-for-programs/

Organizer

Fauziah Abu Bakar
Phone:
+6019 967 4765
Email:
info@nursingprofessionalgroup.com
Website:
http://nursingprofessionalgroup.com

Venue

Wisma Jururawat
Lorong Utara, Seksyen 52
Petaling Jaya, Selangor 46200 Malaysia
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